We value the continual feedback patients give us and are always looking at ways to improve the services we provide.
There are a range of ways to provide feedback:
- Through our profile page on the NHS website
- Answering the GP Patient Survey if you receive one through the post
- Through our comments box in the waiting room
- Email us
- Joining our Patient Participation Group
Friends and Family Test
Introduced in 2015 by NHS England for all NHS service providers as a way of regularly reviewing patient satisfaction with a service. The survey asks a simple question:
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
If you are a patient or a patient’s representative and you would like to answer this question, there are several options you can choose from:
- Complete a survey slip in our waiting room
- Provide us with your mobile phone number and consent to message you
- Complete a questionnaire on your Online Services account
Results
91%
Would recommend us in March 2020.
Comments
We also receive comments about the services we provide. We discuss these internally and use them to help inform changes we make.
It’s virtually impossible to get appointments in anything less than 2 week be it with a nurse or doctor!- Anonymous
We understand your frustration, however we do offer a range of appointment choices. If you need to be seen sooner than the next available pre-bookable appointment, please see our Appointments section.- Sharon Crouch (Practice Manager)
Our staff are currently working on implementing Care Navigation to ensure patients are accessing the right help at the right time – this will hopefully free-up some GP and Nurse appointments that may otherwise be booked into unnecessarily.