Many social media platforms are available and we are aware that some people may choose to use these platforms to air their views about the practice.We welcome all feedback, positive and negative, as it gives the opportunity to review the services we provide and where necessary make changes or improvements. However we would ask that rather than posting about the practice or any of our staff on social media that you bring any issues to our attention using the following means and give us the chance to respond.
- In writing, either by letter or e-mail to kings.medicalpractice@nhs.net
- You can visit the NHS Website and leave a star rating and comment
If any offensive social media posts are brought to our attention, we may contact the patient/s involved and invite them to have a face to face discussion about the issues they may have. However dependent upon on the content of the post, it may be viewed as a potential breakdown in the doctor-patient relationship and could result in you being removed from our practice list. Legal advice may be sought if someone is found to have made libelous or defamatory comments about the surgery or a member of staff.Staff members should also not be contacted directly using social media platforms.King’s Medical Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us to achieve this by adhering to the following code of conduct at all times:
- The practice requires all users of portable devices to use them in a courteous and considerate manner and respecting their fellow patients.
- Portable devices should ideally not be used during consultations and if they are used then any staff involved should be aware.
- Patients are not permitted to take photographs in the waiting room or areas where other patients are present, nor are photographs of staff permitted.