Sometimes we don’t quite deliver the care or service you are entitled to. It is your right to make a complaint.
In the first instance, we recommend trying to resolve the problem with the person to whom you’re speaking. This is usually the fastest way of resolving an issue. However, if you feel you need to speak to someone else about the issue, then please ask to speak to their line manager.
You also have the right to make a formal written complaint, download our complaints leaflet.